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Is the Batch Email Notifications feature available in Jira Cloud?

Andy Mehalick

I see the new Jira 8.0 Batch Email Notifications feature described at https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html but I can't find the equivalent in Jira Cloud email settings.

Is this available in Jira Cloud? If not, any plans to make it available?

Accepted answers

Angélica Luz

Hello Andy,

Thanks for reaching out to Atlassian Community!
The option to have batch email notification will be available soon on Jira Cloud.
We still don't have a date, but the rolling out has already started.
You can find more details on the documentation below:
- Jira emails are changing!

Regards,
Angélica

All comments

Angélica Luz

Hello Andy,

Regards,
Angélica

Robert Alexa

Are there any news on this? Is this now fully released? If so, do we need to change any settings or will this be the default? Thanks, Rob

Angélica Luz

Hi Robert,

For Jira Cloud, it will be the default. We are rolling out this type of notification and soon all cloud instances will have it.
For Server, it's possible to enable/disable the batching notifications.

Regards,
Angélica

Robert Alexa

Hi Angelica,

Many thanks for your super quick reply. Do you have and ETA on this rollout as I think it was announced in February, and there is not a lot of news since then.

Best wishes,

Rob

Robert Alexa

@Andy Mehalick Hey man, as of yesterday the combined notifications have started working on our Jira Cloud instance. Just wanted to update you that you should either have them, or might arrive really soon. Hope this info helps you

Madhu Mullangi_nqfyjl

Hi @Robert Alexa @Angélica Luz

Please let me know weather Batching Notifications option available for Jira server 7.11.2.

I am unable to find that option. Please help me.

Thanks in advance.

Robert Alexa

Hey, I am a simple user here so i am not sure what to answer.

This however is the documentation for Jira Server, see if you have the options available:

https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html

Hope this helps

Madhu Mullangi_nqfyjl

Hey @Robert Alexa thanks for the Info.

It is not the actual answer, I am not able to see Batching Email Notifications option under the settings option.

I don't know weather it is available for my version 7.11.2

Once again thanks for the reply.

Andrew Gregory

Hi @Angélica Luz; is there definitely going to be no way to disable this feature in Cloud? The email delays that this functionality now causes are quite the opposite of desired behaviour when it comes to support-type projects; when an update occurs, we need notifications to be sent immediately. I see this point was touched upon in terms of service desk projects above, but this is not how we're currently set up. A project-level setting would be helpful.

Angélica Luz

Hi @Madhu Mullangi

The batching notifications are available for Server version 8.0 and above, that's why you can't see the option to enable. Once you upgrade Jira, you can follow the steps of the documentation Robert shared on his response.

Regards,
Angélica

Angélica Luz

Hi Andrew,

Currently, it's not possible to disable. I searched for feature regarding this matter as well but didn't find anything that could help us.
Important updates regarding SLA, assignee and mentions, for example, will send a notification immediately.
Please, feel free to create a feature request on jira.atlassian.com (project JRACLOUD) adding more details about why the feature to disable batching notification is important for your environment.
The batching notification was based on the feature below where our dev team is also collecting feedback, feel free to add your comments there as well:
- https://jira.atlassian.com/browse/JRACLOUD-1369