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Question

i am unable to log into our Service desk system with the error above .

nothing works and also unable to log into the system with local user .

please response asap since it is our ticketing system

Thomas Schlegel · Answer

Maybe this will help you:

https://confluence.atlassian.com/jirakb/jira-applications-is-unable-to-connect-to-crowd-due-to-application-failing-to-authenticate-309133697.html

Liran Vaisser · Answer

2019-03-13 15:39:35,287 http-bio-443-exec-22 ERROR anonymous 939x240x1 3ov55 192.168.2.137 /rest/gadget/1.0/login [c.a.j.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user 'liran.v'. com.atlassian.crowd.exception.runtime.OperationFailedException at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:922) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:81) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:37) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(FilteredCrowdServiceImpl.java:51) at com.atlassian.jira.security.login.JiraSeraphAuthenticator.crowdServiceAuthenticate(JiraSeraphAuthenticator.java:75) at com.atlassian.jira.security.login.JiraSeraphAuthenticator.authenticate(JiraSeraphAuthenticator.java:49) at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:88) ... 13 filtered at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37) ... 22 filtered at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169) at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25) at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48) at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala) at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112) ... 55 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Unknown Source) Caused by: org.springframework.transaction.CannotCreateTransactionException: Could not create DirContext instance for transaction; nested exception is org.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580 ]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580 ] at org.springframework.transaction.compensating.support.AbstractCompensatingTransactionManagerDelegate.doBegin(AbstractCompensatingTransactionManagerDelegate.java:90) at org.springframework.ldap.transaction.compensating.manager.ContextSourceTransactionManager.doBegin(ContextSourceTransactionManager.java:126) at org.springframework.transaction.support.AbstractPlatformTransactionManager.getTransaction(AbstractPlatformTransactionManager.java:373) at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:376) at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:476) at com.atlassian.crowd.directory.SpringLDAPConnector.searchUserObjects(SpringLDAPConnector.java:679) at com.atlassian.crowd.directory.SpringLDAPConnector.findUserWithAttributesByName(SpringLDAPConnector.java:628) at com.atlassian.crowd.directory.SpringLDAPConnector.findUserByName(SpringLDAPConnector.java:614) at com.atlassian.crowd.directory.SpringLDAPConnector.authenticate(SpringLDAPConnector.java:1098) at com.atlassian.crowd.directory.DbCachingRemoteDirectory.authenticateAndUpdateInternalUser(DbCachingRemoteDirectory.java:295) at com.atlassian.crowd.directory.DbCachingRemoteDirectory.performAuthenticationAndUpdateAttributes(DbCachingRemoteDirectory.java:231) at com.atlassian.crowd.directory.DbCachingRemoteDirectory.authenticate(DbCachingRemoteDirectory.java:203) at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUser(DirectoryManagerGeneric.java:283) at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:194) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:69) ... 108 more Caused by: org.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580 ]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580 ] at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:191) at org.springframework.ldap.core.support.AbstractContextSource.createContext(AbstractContextSource.java:356) at org.springframework.ldap.core.support.AbstractContextSource.doGetContext(AbstractContextSource.java:140) at org.springframework.ldap.core.support.AbstractContextSource.getReadWriteContext(AbstractContextSource.java:175) at org.springframework.ldap.transaction.compensating.manager.ContextSourceTransactionManagerDelegate.getNewHolder(ContextSourceTransactionManagerDelegate.java:96) ... 123 more Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580 ] at com.sun.jndi.ldap.LdapCtx.mapErrorCode(Unknown Source) at com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source) at com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source) at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source) at com.sun.jndi.ldap.LdapCtx.(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source) at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(Unknown Source) at javax.naming.spi.NamingManager.getInitialContext(Unknown Source) at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source) at javax.naming.InitialContext.init(Unknown Source) at javax.naming.ldap.InitialLdapContext.(Unknown Source) at org.springframework.ldap.core.support.LdapContextSource.getDirContextInstance(LdapContextSource.java:42) at org.springframework.ldap.core.support.AbstractContextSource.createContext(AbstractContextSource.java:344) ... 127 more

Liran Vaisser · Answer

Got the log . how can i upload it ?