How do we use JIRA SERVICE DESK for different customers? We need different Issue Types? Screen Sch?

Question

How do we use JIRA SERVICE DESK for different customers? We need different Issue Types? Screen Schemes and so on?

I am stuck here. My company's SD can only be used in 1 project now.

I face issue where I cannot get the Issue Type "Service Request" (created by SD automatically) out of the way for the 2nd maintenance project...

Please help, i am desperate...

Susan Hauth _Jira Queen_ · Answer

Hi James

Yes you are correct.  Request types are unique to the service desk project.

Susan

james loke · Answer

Hi, thanks for the advise.

I managed to resolved the issue. Seems like for Issue Type, for example Service Request, it can only be unique to a certain Service Desk and cannot be applied across different SD. Am I right?

james loke · Answer

Hi, thanks for the advise.

I managed to resolved the issue. Seems like for Issue Type, for example Service Request, it can only be unique to a certain Service Desk and cannot be applied across different SD. Am I right?