Auto close Service desk cloud ticket if jira ops ticket resolved

Question

I have setup jira cloud sd and jira ops,

when jira ops - comment on a ticket can the sd ticket comment being updated as well?

also if jira ops linked ticket being resolved, can the jd sd ticket auto resolve as well?

Jack Brickey · Answer

I have not done for OPS but have for JSW it should be the same.

* in JSD create the automation to close linked issue. Also add a comment action if you like.
* when you want to create a ops issue use Create linked issue
* when ops issue closes then the JSD issue will close.

YEW JOON KHONG · Answer

can you provide the steps? i cant find the automation for my jira ops project?

i do have automation for my jsd cloud ? or can i configure on jsd automation? if yes what the rule?

Jack Brickey · Answer

If the two issue are linked then you can use automation to close/comment the JSD issue.