How are you actively monitoring the mail queue?

Question

Recently, our organization experienced some undetermined issues with Outlook that ultimately caused incoming and outgoing mail from being processed in Jira. It had to take a user to tell us they weren't getting any notifications for us to go check the outgoing mail queue where we found thousands of emails stuck. Anyone have a solution to alert you when the outgoing mail queue hits a certain number? Maybe there is something we can configure that we are missing?

Claire Upham · Answer

Thank you for responding, Christian. Very interesting stuff, we hadn't even thought about using ScriptRunner. Definitely going to check that out.

Christian Pascher · Answer

We have a Grafana dashboard for that which shows metrics from JIRA via https://marketplace.atlassian.com/apps/1217960/prometheus-exporter-for-jira?hosting=server&tab=overview.

Here you can find the groovy code for getting the mail queue number (which you could expose via REST with Scriptrunner) and also a ticket @[deleted]: https://community.atlassian.com/t5/Answers-Developer-Questions/Monitoring-Mail-Queue-size/qaq-p/516172 with some answers.