Need to set a workflow status Let's talk that shows as In Progress to customers.
(Setting priority to Urgent since this is a live customer service desk for 2 customers of ours)
Hello,
You can join multiple statuses in Jira into one status, which is available for customer in the portal.
You can find more info here:
https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html
Go to the Customize the workflow statuses for a request type part
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