We use a local Jira instance for our ServieDesk.
We are running Jira V7.9.2, ServiceDesk V3.12.2 and Scriptrunner V.5.4.7
The canned response icon is missing during transition or when commenting on an issue.
I found similar problems and solutions to it: https://confluence.atlassian.com/jirakb/canned-response-button-missing-from-the-comment-section-952626130.html
Checked all of them, we run newer versions and all features are enabled. Still we cannot see the icon. Could it be a new bug with the scriptrunner?
We found the issue in the end (thanks to the help of atlassian support!)
We had an add-on active (jeditor) which replaced the comment field and therefore the canned response was not available.
Hi Alain, where is the configuration for the canned responses plug-in "com.atlassian.serviceesk.servicedesk-canned-responses-plugin" on Server JSD ?
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