Hi, after upgrading from 6.4.8 to 7.0.11 I get the below error when trying to access Jira. I've tried starting in safe mode, removing all of the plugins from installed plugins, removing all of the plugins prior to the upgrade, truncating the pluginstate table, and various other suggestions I've come across online but none work. I also need to disable auto-export in order to get the upgrade to complete, however I can do an XML export prior to the upgrade without any issue.
com.atlassian.cache.CacheException: java.lang.NullPointerException
at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:62) [atlassian-cache-memory-2.8.3.jar:?]
at com.atlassian.jira.project.CachingProjectManager.getProjects(CachingProjectManager.java:114) [CachingProjectManager.class:?]
at com.atlassian.jira.project.CachingProjectManager.getProjectObjects(CachingProjectManager.java:124) [CachingProjectManager.class:?]
at com.atlassian.jira.bc.project.DefaultProjectService.getAllProjectsForAction(DefaultProjectService.java:775) [DefaultProjectService.class:?]
at com.atlassian.jira.bc.project.DefaultProjectService.getAllProjects(DefaultProjectService.java:770) [DefaultProjectService.class:?]
at com.atlassian.jira.plugin.myjirahome.MyJiraHomeLinkerImpl.getDefaultHome(MyJiraHomeLinkerImpl.java:114) [MyJiraHomeLinkerImpl.class:?]
at com.atlassian.jira.plugin.myjirahome.MyJiraHomeLinkerImpl.getHomeLink(MyJiraHomeLinkerImpl.java:53) [MyJiraHomeLinkerImpl.class:?]
at com.atlassian.jira.web.action.MyJiraHome.findMyHome(MyJiraHome.java:49) [MyJiraHome.class:?]
at com.atlassian.jira.web.action.MyJiraHome.doExecute(MyJiraHome.java:32) [MyJiraHome.class:?]
at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.0.11.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:141) [JiraWebworkActionDispatcher.class:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [ChainedFilterStepRunner.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:20) [XContentTypeOptionsNoSniffFilter.class:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-5.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:53) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:85) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.5.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) [atlassian-plugins-servlet-4.0.4.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:92) [AccessLogFilter.class:?]
at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:78) [AccessLogFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:47) [XsrfTokenAdditionRequestFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181) [sitemesh-2.5-atlassian-11.jar:?]
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85) [sitemesh-2.5-atlassian-11.jar:?]
at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:112) [SitemeshPageFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:79) [PageBuilderFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55) [CommittedResponseHtmlErrorRecoveryFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.mobile.servlet.filter.MobileRedirectFilter.doFilter(MobileRedirectFilter.java:59) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.mobile.servlet.filter.MobileAuthenticationFilter.doFilter(MobileAuthenticationFilter.java:92) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) [atlassian-plugins-servlet-4.0.4.jar:?]
