Not able to acces Sericedesk rest API using crome Advanced Rest Cl

Koushik Dey_xxk3zf

Hii I am new to Servicedesk API call, I have an admin access to my account

I need a serious help from all of you.

 

url : https://xxx.atlassian.net/rest/servicedeskapi/servicedesk/MFSD/customer

here : MFSD=> {serviceDeskId} [need to pass as a a parameter] 

Method : :Post 

Content type : Content-Type

Body : 

{
"usernames": [
"joe",
"john",
"josh"
]
}

I am getting follwoing error :

401 : 

{"errorMessage": "The action performed required a logged in user. Please log in and try again.","i18nErrorMessage": {"i18nKey": "sd.admin.servicedesk.error.authenticated.user.required","parameters": [],}

}

please help me to solve this problem.

Andy Heinzer

Given the error message and the endpoint you are calling of POST /rest/servicedeskapi/customer,  it certainly looks like your account is not authenticated via REST when making this specific call.

There are different authentication methods that can be used here.  For utilities like this or something like curl, I would recommend using the Basic auth for REST APIs as a guide.  I would expect that you would need to create an API token and follow the steps in that guide in order to build a string of username:api_token and then encode that string into the base64 as that guide explains.  Once you do that, you can then supply some additional headers to the POST request in order to make sure your account is authenticated when making this kind of request.