JIRA 6.2 issue with display names and user names

Question

Hi,

We have the an issue which was raised in :

https://confluence.atlassian.com/display/JIRAKB/Username+is+Displayed+in+Issue+View+Page+After+Upgrade+JIRA

The table_collation is utf8_general_ci on our database. The resolution in the above link is to update the jiraissue table but that wont stop the issue from happening again.

Do I need to change the table_collation to utf8_bin?

Thanks

Norman Abramovitz · Answer

Use the project and issuenum fields.  The pkey field was replaced with these two fields in 6.1.

https://developer.atlassian.com/display/JIRADEV/Preparing+for+JIRA+6.1#PreparingforJIRA6.1-editprojectkeydb

EddieW_h8oivr · Answer

Yes, the database must be utf8_bin.   The details to configure your database can be found  https://confluence.atlassian.com/display/JIRA/Connecting+JIRA+to+a+Database, with sub-pages for all supported engines like mysql:

CREATE DATABASE jiradb CHARACTER SET utf8 COLLATE utf8_bin;

Though I am not sure that would affect a string based table like cwd_users with the symptoms you see.

Does the data look right if you query it manually (outsiode of JIRA?)

Vidula Kulkarni · Answer

I tried to query the jiraissue table but the pkey column is empty. I thought pkey is the JIRA issue number like WS-14 etc.

To answer your question, jira issue table has assignee set to both upper case user name in some rows and lower case in some rows for the same user.