Issues upgrading JIRA from 4.0 to 4.3.4

Manjushree Kulk

I finished installing/configuring JIRA 4.3. Upgraded it from 4.0. I followed the directions listed in the Upgrade JIRA manually section. When I try to launch it in a browser using IE or Firefox, the webpage cannot be found. The stderr.log file displays the following errors. Has anyone come accross this before?? Is it something to do with the Apache server not starting up??

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:307)

at java.lang.ClassLoader.loadClass(ClassLoader.java:248)

at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:215)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:390)

Faisal

Hi Manjushree,

Without the logs file, it's a bit hard for us to tell what had been causing the above problem, hence we may need to read the logs file for further analysis of our problem here. I am afraid that the upgrade task may have failed, but for further assistance on this you may kindly raise a support ticket to us in https://support.atlassian.com.

Don't forget to attach the logs file when filing a support request to us which could speed up the investigation proces.

Thanks.