We were upgrading to a newer version of Confluence on a Windows VM and everything appeared to install correctly until we tried to run Confluence. We got the error ERR_CONNECTION_REFUSED and Atlassian\Application Data\Confluence\ was empty.
Any ideas?
Jim
Jim,
Does the same happen on multiple browsers? If you clear your cache and try from Incognito Mode, do you have the same error?
This error is generally a browser error, but if you can tell me what errors appear in the logs when starting up Confluence, I can try to help you.
Please also tell us your Confluence version and the previous version, and the exact steps you took to upgrade.
Regards,
Shannon
Hi Shannon,
At this point I am now getting a new error and will reply later this afternoon with the details.
Thank you for your reply,
We totally removed Confluence: ran the uninstall, removed all leftover files and folders, removed all referencs in the registry and deleted the SQL db confluence was using.
We then created a new database and installed confluence 6.9.1. The admin password was not recognized. I stopped the service, using Chrome - logged in the with recovery-admin ID/Password and tried to change my password - which I could not do. We also tried deleting a user, we only have a 10 user license - but that failed also.
atlassian-synchrony.log
2019-03-14 12:25:45,141 DEBUG [281:StdErrHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] WARNING: boolean? already refers to: #'clojure.core/boolean? in namespace: medley.core, being replaced by: #'medley.core/boolean?
2019-03-14 12:25:45,346 DEBUG [281:StdErrHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] WARNING: Inst already refers to: #'clojure.core/Inst in namespace: schema.core, being replaced by: #'schema.core/Inst
2019-03-14 12:25:50,631 DEBUG [282:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] Running QueryDSL sytem...
2019-03-14 12:25:50,788 DEBUG [282:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] {"synchrony":{"message":"synchrony.querydsl.jdbc [info] connection pool test-connection-on-checkin: true idle-connection-test-period: 100 max-idle-time-excess-connections: 100 max-idle-time: 3600","ns":"synchrony.querydsl.jdbc","level":"info"}}
2019-03-14 12:25:50,806 DEBUG [282:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] MLog clients using slf4j logging.
2019-03-14 12:25:50,839 DEBUG [282:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] Initializing c3p0-0.9.5.1 [built 16-June-2015 00:06:36 -0700; debug? true; trace: 10]
2019-03-14 12:25:50,903 DEBUG [282:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] {"synchrony":{"message":"synchrony.event-bus [info] cluster membership transition","transition":{"type":"join","member":{"member-id":"local","host":null,"local?":true}},"ns":"synchrony.event-bus","level":"info"}}
2019-03-14 12:25:51,650 DEBUG [282:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] {"synchrony":{"request":{"remote-addr":"127.0.0.1","uri":"/synchrony/heartbeat","request-method":"get","query-string":null},"response":{"status":200},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}
atlassian-confluence.log
2019-03-14 12:25:59,640 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve
2019-03-14 12:29:02,120 WARN [Long running task: Delete User: xxxxxxxxx] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[com.atlassian.confluence.user.DefaultUserAccessor.deactivateUser]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #392039054)
-- url: /admin/users/removeuser-confirm.action | referer: http://localhost:8090/admin/users/removeuser.action?username= xxxxxxxxx | traceId: 5096ae31d233c7ec | userName: recovery_admin | action: removeuser-confirm
2019-03-14 12:29:02,124 ERROR [Long running task: Delete User: xxxxxxxxx] [core.task.longrunning.AbstractLongRunningTask] runInternal Error during user deletion
-- url: /admin/users/removeuser-confirm.action | referer: http://localhost:8090/admin/users/removeuser.action?username=xxxxxxxxx | traceId: 5096ae31d233c7ec | userName: recovery_admin | action: removeuser-confirm
com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
at com.atlassian.confluence.user.DefaultUserAccessor.deactivateUser(DefaultUserAccessor.java:708)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:282)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
at com.sun.proxy.$Proxy108.deactivateUser(Unknown Source)
at com.atlassian.confluence.user.actions.DeleteUserLongRunningTask.runInternal(DeleteUserLongRunningTask.java:50)
at com.atlassian.confluence.util.longrunning.ConfluenceAbstractLongRunningTask.run(ConfluenceAbstractLongRunningTask.java:26)
at com.atlassian.confluence.util.longrunning.ManagedTask.run(ManagedTask.java:52)
at com.atlassian.confluence.impl.util.concurrent.ConfluenceExecutors$ThreadLocalContextTaskWrapper.lambda$wrap$1(ConfluenceExecutors.java:90)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$doInRequestContext$0(VCacheRequestContextOperations.java:50)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.doInRequestContext(VCacheRequestContextOperations.java:49)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$withRequestContext$2(VCacheRequestContextOperations.java:66)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:524)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andCheckResponse(RestExecutor.java:456)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.updateUser(RestCrowdClient.java:206)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.updateUser(RemoteCrowdDirectory.java:232)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.updateUser(DbCachingRemoteDirectory.java:527)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.updateUser(DirectoryManagerGeneric.java:350)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.updateUser(ApplicationServiceGeneric.java:581)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUser(CrowdServiceImpl.java:274)
at com.sun.proxy.$Proxy90.updateUser(Unknown Source)
at com.atlassian.confluence.user.crowd.CrowdDisabledUserManager.disableUser(CrowdDisabledUserManager.java:81)
at com.atlassian.confluence.user.DefaultUserAccessor.deactivateUser(DefaultUserAccessor.java:702)
... 29 more
2019-03-14 12:30:01,206 WARN [http-nio-8090-exec-2] [confluence.user.actions.SetUserPasswordAction] doSet Failed to update user password. Cause: InvalidAuthenticationException: Application failed to authenticate
-- referer: http://localhost:8090/admin/users/setuserpassword.action?username=malgerij | url: /admin/users/dosetuserpassword.action | traceId: 8b0b76fcf17af7ac | userName: recovery_admin | action: dosetuserpassword
2019-03-14 12:30:01,208 WARN [http-nio-8090-exec-2] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[null]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #491919620)
2019-03-14 12:30:56,920 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
What are you restoring from after installing the fresh instance of Confluence with a new database? An XML backup, or did you take a database backup?
If you have the XML backup, you can try to do a fresh Confluence installation again, connect to an empty database, and import the XML backup at the import step.
It looks like you're new here. Sign in or register to get started.
