Why don't I see epic link in issue view?

Question

Epic link shows up when I create an issue or when I have the abbreviated view from the backlog, but when clicking on the issue and viewing it in the full view, the epic link isn't visible. I noticed that if I assign it an epic (from the non-full view), then I see in the full view, but when no epic is assigned the field is missing.

I believe I set everything up properly in all the places (field configuration, screen, screen scheme, and issue layout) but still no luck. I also don't have any particular controls on any issue operations, everything is default.

I normally can figure things out in Jira, but this one really has me stumped. Thanks!

Here are some screenshots showing what I mean:

Tony Bathich · Answer

I can't set EPIC in "Create a new issue" dialog.

I have to close, click on the issue, and only then set EPIC.

Also, I can't find "Screens", maybe cause I'm on a team-project...  not sure.

Alexey Matveev · Answer

You can not view a custom  field in the view issue screen, if this value does not have a value. You can not change it.

Kevin Crommelin · Answer

Hey Alexey,

Thanks for the response. The "where is my field" was helpful, but I am still not seeing it. It is telling me that the epic link is set up properly in field config and in the project, but not being displayed because the value is missing. I want it to show even if the value is missing. Is this possible? If I click "edit" then I can add the epic link, but I want to be able to add it directly on the issue view.

Thanks!