Two Automation rules in one

Question

i created two rules.

1. this one can comment if there is no response from reporter within 3 days

2. This will make auto transition the issue when there is no update within 5days.

both rules are not working on same issue.

Could someone guide me to execute this rule.

Thanks.

Sai Saveen Aminigadda · Answer

Is there any way to write JQL condition  for "LastCommented != IT Group" instead Reporter !={{issue.comments.last.author.name}}.
So that i could use these two rules individually.

Sai Saveen Aminigadda · Answer

@Brittany Wispell

Brittany Wispell · Answer

Hey @Sai Saveen Aminigadda

Could you send a screenshot of the automation rules from your instance?

This will help me visualize or see if there is any errors in the setup.

Thanks!