Give user access to email in tickets

Question

I've gone in and setup LDAP and have successfully imported my users.  When i go in and configure my email and then click to test my email handler, it tells me that the users cannot create tickets.  They are both part of jira-users.  What am I doing wrong?

Jobin Kuruvilla [Adaptavist] · Accepted Answer

Creating tickets requires a different permission in the project. Checkout Create Issues permission under https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions

Check if the user has that permission.