Blank Error on opening ticket

Question

Having an issues since upgrading Jira 8.0.0 where an error dropdown happens each time we open a new ticket. Problem being the error message is blank as per the attached screenshot.

How do i begin to diagnose this error? Is there an error log stored somewhere that logs these issues?

Marty_yvf6sb · Answer

Hi there,

you could try opening your browser console to see if there are any errors on the front-end.

For example, in Chrome you can go to View -> Developer -> Developer Tools.

There is an equivalent console for IE and Firefox as well.

I hope that helps1

Taranjeet Singh · Answer

@Powered Solutions If you are using JIRA Server, You can check the Tomcat Server logs located in JIRA's installation directory at /logs/catalina.out You can also check JIRA application logs located in JIRA's home directory at /log/atlassian-jira.log