Plugin to notify of untouched tickets every few hours, days.

Question

Hello,

Can anyone recommend a plugin or a solution for Jira to send notifications for issue not touched from within a few hours to a few days based on Service Level agreements set?

Thanks,

unknown · Answer

Hi Stewart,

I believe you can achieve the desired outcome by using filter subscriptions.

You create a filter for issues last updated a certain amount of time ago and configure a subscription that would send an email notification... say daily (or how often you need).

Take a look here:

https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4

Claudiu