Jira Unknown Add-ons

Hadi A

Hi,

 

I recently installed an add-on, found out it was the wrong version, uninstalled it, then tried to install the correct version (which failed).

 

This resulted in a couple of unknown add-ons to show up in the UPM which I cannot get rid of (screenshot below). Any idea on how I can remove them? They are blocking the installation of any other add-ons?

 

Andy Heinzer

Try to restart Jira.  The screenshot you posted shows that those plugins are not loaded into Jira.  If you already removed the other plugin then restarting Jira could clear out some other caches that might not have yet cleared.

If you find you still cannot install this other plugin please check these things in this order:

1. Do you still see the same plugins in the UPM after a restart of Jira?
2. Check the Jira log $JIRAHOME/log/atlassian-jira.log during startup.  If Jira is still trying to load some additional plugin here, then perhaps there is another .jar or .obr file in the $JIRAHOME/plugins/installed-plugins/ folder that Jira is trying to load.
3. Try running the following SQL command against your Jira database and let me know the results:

   select * from pluginstate;

The last query will tell us what plugins are disabled in the database of Jira from starting.

If you are still stuck after doing all of these, please also let me know

1. What version of Jira is this?
2. what plugin you installed initially and it's version,
3. and then what version you are trying to install after the fact.

Thanks

Andy