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The value 'unknown' does not exist for the field 'assignee' error

GOSEI Tung

When I write a query in the Search box as below, it runs well at that time.
project = xxx AND assignee in ("user1","user2")

But when I save this query for later use, then open this query again. The parameters of assignee field become unknown.

Please help to fix this issue

Accepted answers

Angélica Luz

Hi @GOSEI Tung ,

Welcome to Atlassian Community!
I've tested the same JQL on my test environment and it works, I saved the filter and then went to Issues and Filters and clicked on the saved one which shows the results normally.
Would it be possible to send us a screenshot of when the error appears? Also, open the developer tools on your browser and check if it shows an error when you search using that JQL.
This will help us to better understand to try to replicate the issue here.

Regards,
Angélica

All comments

Angélica Luz

Hi @GOSEI Tung ,

Regards,
Angélica

Hec_xrya5u

This is not solved. I have the same issue. Any instance of assignee = "any user" gets changed to assignee = unknown. This completely breaks queues which depend on the assigned individual. As I'm editing the queue, the input value is used and results appear below. But the moment I save it, the assignee change occurs and the queue is broken.

In developer tools, the Headers tab shows the correct assignee value in the PUT operation's payload, but the Response tab shows it having changed to unknown.

This worked fine on Fri 3/8. Today's my first day back in the office since then, and it was broken. Please help.

Angélica Luz

Hi Hector,

Just to clarify for us to test here, can you please share with us the JQL? Also, you mentioned "Queue", are you using this JQL as a queue on a Service Desk project?
If possible, send us a screenshot showing the error.

Regards,
Angélica

Hec_xrya5u

Angélica, yes, this is a Service Desk queue.

Screenshots...

An example queue edit page, showing a temporary result of one ticket:

(BTW, I know the query can be simplified; this is just an example.)

When I save the queue:

When I go back to edit the queue, showing unknown as the assignee, instead of my user name, along with the resulting error from trying to save it as-is:

Angélica Luz

Thank you for all the details.
I was able to replicate this issue and it only happens when using users' full name. If you type the name and select on the list, it will show the username and it will work.
I created a bug for this:
- https://jira.atlassian.com/browse/JSDCLOUD-8021
Please, click on vote and watch to receive updates about the bug.
Thanks again for reporting this issue to us.

Regards,
Angélica

Hec_xrya5u

I was able to get it to work with my username, though there was no type-ahead list that appeared for me to select myself. I ended up starting to type my email address (since my name was bringing up nothing), and just before the @ symbol, a list of tickets appeared below, so I stopped there. After saving the queue, the value persisted. Thanks.

Hec_xrya5u

Now I see that it was b/c I was in Advanced mode; in Basic mode, I can pick myself from the Assignee drop-down list. Thanks again.