nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

notification (by email) when tickets are created with a specific title

Kris Van de Vijver

I'm trying to use the 'notification assistant' add-on to automatically send an email when a new service desk ticket is created with a specific title/summary. Although this seems basic, I can't find how to do this. I tried with a JQL Expression (summary is "blabla..") but I'm only getting a red message saying "Could not parse JQL query, you need to provide a valid JQL query."

Accepted answers

Kris Van de Vijver

I tried this but it didn't work..

All comments

Tom Lister_fo1j4e

Hi @Kris Van de Vijver

try summary ~ “blahblah”

see notes on text searching here

https://confluence.atlassian.com/jiracoreserver073/search-syntax-for-text-fields-861257223.html

Kris Van de Vijver

Tried it all... nothing happens and I only see ..."Could not parse JQL query, you need to provide a valid JQL query.".. just below the JQL Expression box in the add-on.