JIRA Service Desk Application 4.0.0 incompatible Jira software 8.0.1

Question

After upgrading from Jira 7.X to Jira 8.0.1 and Jira Desk Server to 4.0.0 I receive messages from my support's email address in loop.

I've look to my plugin management and I discovered that "JIRA Service Desk Application" has a red flag (not compatible with Jira 8.0.1)

I disabled the app but I continue to receive the update from my dedicated email continuously...

I'm using Postgresql as DB (I saw another bug related to MS SQL).

Thanks for your support,

Renaud

Daniel Eads · Answer

If I understand you correctly that there are some errors related to missing plugin functionality in workflows, I do have some advice from my Spring Cleaning for Jira article!

In the Audit your Plugin Usage section, you can see the database query involved in checking your workflows for plugins:

select workflowname from JIRAWORKFLOWS

where DESCRIPTOR LIKE '%com.forty8fiftylabs.plugins.atlassian.smarthandler%';

This query contains the right plugin key to look for workflows using the SmartHandler - Email logic for Jira addon. As an aside - I personally know Mike from Domino's (as seen in the video on the marketplace listing for the plugin) and recommend his Summit talk which is embedded on that marketplace page if you have some time to watch it!

Renaud RAKOTOMALALA · Answer

Daniel,

After lot of cleaning in my previous plugins which are not compatible with the new Jira I've successfully recovered a working state !

By cleaning I mean completely uninstall those plugins and not only disable them.

It's still a minor issue related to smarthandler email plugin, because I miss to disabled some handler (incoming email workflow) before uninstalling. Now in jira-incomingmail.log I have errors because Jira can't find the plugins to execute the workflow...

If you know how to remove all configuration from an old plugin I'll be please ;)

Cheers,

Renaud

Daniel Eads · Answer

Hi Renaud,

We did recall Jira Software 8.0.1 and Jira Service Desk 4.0.1 because of a couple bugs related to the MS SQL driver. You are correct in noting those bugs!

There are a couple errors you may see in the Plugin Manager if you are running Jira Service Desk 4.0.1:

You should be able to continue using Jira Service Desk in spite of these errors, as the bug only affected MS SQL deployments.

As you mentioned you are getting email alerts, you have two options to get them to stop:

* Upgrade to Jira 8.0.2 / Jira Service Desk 8.0.2 which were released this morning
* Disable the service sending the emails - probably one of these two:* Troubleshooting and Support Tools in administration have a Log Analyzer tab. On this page, there is a button for Periodic Scan which will give you info on if the log analyzer is configured to email you, which at most it should be doing one time per day.

* The Plugin Manager itself could be sending you emails. On the Manage Apps page, there is a Settings link down at the bottom. You can uncheck "Email notifications" to stop getting emails from the plugin manager.

Hope that helps clear things up!

Daniel