Adding additional users while creating ticket from customer portal

Question

We would like to add additional members (Share option) while creating Jira Service Desk Ticket using the customer Portal.  At present we would be able to add the additional users (Share - Option) after creating the ticket.  This step is necessary to reduce additional step.

Srinivasan S.L. · Answer

Hi Susan,

Thanks for your help. Found a note related to what you have explained.

Susan Hauth _Jira Queen_ · Answer

Hi Srinivasan,

I think you can only do this with an app(add-on): Extension for JIra service desk.

We have the "share with" field now on the creation screen of the portal using that add-on.

Hope that helps

Susan