Is it possible to hide portal from users while still exposing widget?

Question

Hello,

We currently have a handful of existing Jira Service Desk customer portals which are locked down to certain users. E.g.,

* Portal 1 = User Group A
* Portal 2 = User Group A + User Group B

We're looking to add a widget for a separate project/product (let's call this Portal 3) which allows anybody to submit a request, but we do not want to expose the associated portal to the customers who have access to Portal 1 and Portal 2.

Is there a way to accommodate this? For example, if we were to hide all request types for Portal 3, would that hide the portal from User Groups A and B altogether? Conversely, we do not want users outside of User Groups A and B to have access to Portals 1 and 2.

Thanks,

Tyler

Angélica Luz · Accepted Answer

Hi Tyler,

Thank you for reaching out to Atlassian Community!
When we create a widget, we will have to allow the login-free portal, it means that all customers from Portal 1 and 2 will be copied to the Portal 3 because once a project is opened, anyone outside and inside of the instance will be able to create tickets on Portal 3.
I've tested your idea and it works. I hid all the request types from the portal and then enabled the widget and I was able to create a ticket through the widget normally. This workaround will not hide the portal for other customers, they will still be able to access but they will not be able to create tickets.

We have feature requests suggesting the implementation of the ability to have widget without login-free and also to disable the portal:
- https://jira.atlassian.com/browse/JSDCLOUD-1012
- https://jira.atlassian.com/browse/JSDCLOUD-5861
Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

unknown · Accepted Answer

I've been trying to figure out a similar issue. See my question for a thorough assessment.

Short Answer: No

Long Answer: It depends on what concessions you're willing to make. If you're fine with having an "empty" portal that is still presented to all users, then sure. It's not a great experience for customers, but it is what it is (despite how unprofessional it is IMO).

Additional, related JSD Enhancements:

* JSDCLOUD-1939 - As an admin I would like to have users who register via public signup on a specific portal to only have access to that portal.
* JSDCLOUD-3540 - More flexible portal-specific customer signup