JIRA Security Level and Permissions Schemes for a specific Use Case

Randy_Elias

Hi All,

 

    We have a requirement for the following use case:

1. The Reporter can create a JIRA Issue in any department.
2. The Reporter can view/edit any JIRA Issue he/she has created regardless of which department he/she belongs to.
3. The Reporter cannot see any JIRA issues he/she did not create outside of his/her department.

   We decided to use Security Level to define the Departments and assigned user groups to each Security Level.

   However, Security Level controls what JIRA Issues users can view or not view. Thus, #3 is achieved, but #1 and #2 are not. 

   Anyone have any ideas how to approach this problem?

 

Thanks,

   Randy

Earl McCutcheon

Hi Randy,

You already noted Point 3 is covered by the issue security levels and point 1 and 2 can be covered with Project Permissions.

The following KB details how to set this up:

• How to limit user to only browse issues assigned to or reported by them

Regards,
Earl