How do I install Jira Service Desk after installing Jira Software?

Question

I am trying to install Jira Service Desk after installing Jira Software on an Ubuntu server. This is the message I get:

You can't use the upgrader to downgrade JIRA Service Desk.

I am trying to install Service Desk 4.0.0. I have Jira Software 8.0.1 installed.

Taranjeet Singh · Answer

@Lee Grainger Please check JIRA application logs (atlassian-jira.log located in JIRA home directory) to see if there are any errors in the logs while you try to install JIRA Service Desk. It might give you clues as to what is the root cause of your issue.

Daniel_1wpj9r · Answer

Hello @Lee Grainger ,
look that Picture, in versions & licenses, click upload an application and choose jira service desk.obr. jira service desk.obr you'll get that on this link https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history

Lee Grainger · Answer

Thank you. Unless I missed something, I have tried both of those. I purchased a starter license for my server. And this is what happens when I try to updload the application.

No error messages appear. But nothing sees to change.

Any thoughts? Thank you so much for your help.