You cannot access Confluence at present (Type - startup)

Wynand Booysen

Please advise regarding below error messages, I'm a newbie at using confluence and not to sure how to resolve this.

Unable to start up Confluence. Fatal error during startup sequence: confluence.lifecycle.core:pluginframeworkdependentupgrades (Run all the upgrades that require the plugin framework to be available) - com.atlassian.confluence.content.render.xhtml.migration.exceptions.MigrationException: com.atlassian.applinks.host.OsgiServiceProxyFactory$ServiceTimeoutExceeded: Timeout exceeded waiting for service - com.atlassian.applinks.spi.link.MutatingApplicationLinkService

hsuhailah

Based on the error, possibly:

1. Multiple copies of Applinks and/or plugin JARs are present in your installation.
2. A corrupt plugin JAR (or more than one) and/or corrupt cache exist in the installation.
3. An unsupported version of Java has been installed.

Try to check on these:

1. Navigate to bundled plugins file e.g. C:\Confluence\WEB-INF\atlassian-bundled-plugins to check in case there are multiple copies of Applinks/plugin JARs
2. Delete the following plugin cache and restart Confluence:
   • <confluence-home>/bundled-plugins
   • <confluence-home>/plugin-cache
   • <confluence-home>/plugins-osgi-cache
   • <confluence-home>/plugins-temp
3. Confluence 5 should be pointing to JRE 1.7.0