I set up the alert:
resolution = Unresolved AND "Incident Response Time" = remaining("3h54m") and it should alert agents I specified, but it's not triggering
Hi @Tariro Rarayi ,
Can you provide a screenshot of your whole automation rule? This is just the condition part, so I'd like to know what the trigger is.
I'm assuming the result should be a notification of some sort.
Hi Patrick,
Thanks for the response. this is the automation rule:
Ok,
I could be wrong here, but I think you should change your operator in the JQL "if these match..." to <=.
Then it will trigger for all issues that have less than 3h54m remaining.
When I use = for an SLA I don't get any results.
Let me know if that works!
Let me try that and advise. Thanks.
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