Customer Request Notifications -

Question

I've created two custom fields call CEO and CIO and attached them to two seperates workflow status.  Under the ADD APPROVAL. Configure section I selected the custom field CEO... So far so good.

If I create a new issues and click on CIO APPROVAL it actual works correctly... Same with CEO.  The issue is no notification is sent out. (allowing them to click APPROVE in the email) I reviewed the CUSTOMER NOTIFICATIONS and the choices are limited on who gets notified.  Approvals, Customer and something else, forgot.  Anyway, how can I send a notification to the correct person?

Also, where does that APPROVALS group come from... I've searched everywhere and I can't figure out how to add or subtract from it.  Thanks in advance...

Jack Brickey · Answer

@Michael Gaskin , i will tell you what I know on this but since I am on cloud and not server the 'approve button in email' isn't supported. however, as you are on server you are in luck as I understand it. Here  is a thread that explains how to get that to work - Approve-button-in-email.

now as for the approvers please go to Jira settings > custom fields find the field you use for approvers and click the ellipses and Configure and edit the default values. If you do not know what field is used for approvers go to project > project settings > workflows, edit the workflow in diagram mode, double-click the status associated w/ the approval and in the popup click Configure the field name will be at the top.

Michael Gaskin · Answer

Inside CUSTOMER NOTIFICATIONS, under Approval Require, the TO Field is very limited... Also, where does this approvers field read from?

Michael Gaskin · Answer

I got the notification to work, but I am not getting the email where the end-user can simply click the APPROVE button in the email.  Nor, does it show on their portal as an approval.

I must confess that I think I did something stupid in my effort to keep things clean, I deleted the JIRA create Approvers group.  I didn't think I needed it and it allowed me.  I've since re-created and even used that with the CIO / CEO in it, but still no luck.