Can we send JIRA email notification when creating issues using JIRA REST API?

Question

Generally we use @mentions to notify users of an issue creation. Is there any way to notify user (who is not an assignee, reporter or a watcher) of an issue creation either during or after the issue creation using the JIRA REST API?

I am able to successfully create the issues using JIRA REST API, but not able to notify users when it is created. I tried adding description with [ABC, XYZ|{jiradomain}/ViewProfile.jspa?name=ABC] during issue creation, it created the link successfully, but did not send any email notification.

Swapna Gadde · Answer

Sorry for late reply. I had been pulled off a project that needed this and just recently started to work on it again. I understand that configuring-email-notifications  will send emails to certain users when a certain event occurs. In this case the event is issue creation, but I don't want that certain user to receive email notifications for every issue created in that project. My requirement is that the email notification should be sent only when an issue is created with certain summary text.

Shwetha Suvarna · Answer

Hi Swapna,

You could use the notification scheme in Jira to triggered Email to a certain user or a group when the issue is created.

The article configuring-email-notifications should help you configure the same.

Best regards,

Shwetha