Notifications on ServiceDesk arent delivered

Question

im using the default notification scheme on my service desk project.

customers create tickets and i solve them. since update to servicedesk 4.0.1 only i receive email notifications. not the customers.

collective email notifications are turned off right now.

Steffen Opel [Utoolity] · Accepted Answer

Are you by chance using MS SQL? If so, you might be affected by the following bug:

* Customer notifications are no longer created and sent when using MS SQL with JSD 4.0.1 (JSDSERVER-6252)

At the time of this writing there does not seem to be an official workaround, however, several users have reported their's in the comments section.