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Constantly prompted to (!) Update SLAs in JIRA Service Desk

Luciano Oliveira_u5q3zb

hi guys
recently I updated the jira for the new Version 8.0.0. But now I have some problems with SLAs. Every Time when an issue is create my SLAs shows empty and in project configuration appears an option to update SLAs.

Image 4.png Image 3.png

This is a bug with the new version or is a problem in my project?

Observation: I use MSSQL with database configuration.

Accepted answers

Steffen Opel [Utoolity]

Unfortunately you seem to be be affected by the following bug, which you might want to watch accordingly:

SLA panel is empty when new issues are created and SLA does not stop/pause, when using MS SQL with JSD 4.0.1 (JSDSERVER-6253)

The issue currently refers to the following workaround:

Perform the POST-REST API call provided in the KB article Missing/Corrupted SLA data in Jira Service Desk to force the SLA to be reconstructed for specific issues.

All comments

Âncora Sistemas de Fixação

Atlassian-servicedesk.log file

Steffen Opel [Utoolity]

Unfortunately you seem to be be affected by the following bug, which you might want to watch accordingly:

SLA panel is empty when new issues are created and SLA does not stop/pause, when using MS SQL with JSD 4.0.1 (JSDSERVER-6253)

The issue currently refers to the following workaround:

Perform the POST-REST API call provided in the KB article Missing/Corrupted SLA data in Jira Service Desk to force the SLA to be reconstructed for specific issues.

Luciano Oliveira_u5q3zb

Thank you @Steffen Opel _Utoolity_

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