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Why do I only see Customers Involved and Reporter as options for Customer Notifications?

Josh Berkey

I am using JSD 3.12 and according to the documentation for this version, I should be able to add Approvers to the To field for Customer Notifications, but the only options I have are Customers Involved and Reporter.

Accepted answers

Susan Hauth _Jira Queen_

Hi Josh,

The Approvers selection is ONLY available in the Customer Notification: "Approval Required".

Tricky...

Hope that helps

Susan

All comments

Susan Hauth _Jira Queen_

Hi Josh,

The Approvers selection is ONLY available in the Customer Notification: "Approval Required".

Tricky...

Hope that helps

Susan

Josh Berkey

Thanks for letting me know. I'd like to be able to add them to Public Comment Added though.

Angélica Luz

Hi Josh,

Thank you for reaching out to Atlassian Community!
You can add approvers only in the notification for "Approval required":

Screenshot 2019-02-27_11-11-53.png

We have a feature request suggesting the implementation of the ability to add more options for the "To" field:

https://jira.atlassian.com/browse/JSDCLOUD-4594

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

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