How do I create custom email notification for customers belonging to a specific project?

Question

Hi,

Can anyone please help me understand how do I create create custom email notification for customers belonging to a specific project? The problem is that I create a new notification scheme + a custom notification, but I don't know how to link them and how to assign only my custom notification to the project.

Now when a notification email is sent to the customers, there is the default text and my custom text all in the same email. If I disable the default notification for "creating issue" , it will be disable for all the projects in the Service Desk.

You can find some screenshots attached for a better understanding.

Can anyone help, please?

Ismael Jimoh · Accepted Answer

Hi @Alexandru_Roberto_Tenea ,

It would be hard to say however there are 3 places you need to modify when it comes to notification:

* Event - used to determine when your custom notification would be fired.
* Notification Scheme - this is used to define who is notified by your event.
* Workflow - The workflow is the most common trigger for events. You would however need to replace the default generic notification that is on the workflow by default. (I believe this is what is missing unless you want some custom non-workflow process to fire this event.)

I hope this helps however if I misunderstood what you want, can you clarify the requirements?

Thanks.