Creating templates for customers to create tickets

Facundo Pelaez

Hi, is there a way to create templates for customers to create tickets? Some common requests require that they provide some particular information and it would be a time saver to provide them with templates that they fill in with everything we need in order to troubleshoot.

Marty_yvf6sb

Hi Facundo,

I am not on the Jira Service Desk team, but I will try to help.

It is possible to customise each Request type to add specific fields to capture the information you're looking for.

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

I hope that helps!