We have JIRA Service Desk 4.0.1 setup & configured and have recently upgraded our JIRA instance to 8.0.1. But ever since the update was performed all Incoming Mail appears to be ignoring the Automated Rules setup within the Service Desk Project to generate Notifications and Assign tasks. Nothing from the original setup had changed and was working perfectly fine before the update took place so it is not exactly clear what the problem is. We are still receiving tickets into an Unassigned queue but they are just simply not being picked up by the Automation that is in place.
Any ideas would be appreciated!
