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Jira service desk tickets into one project from others

janis staseluns

Hello,

How can I merge tickets from other service desk projects to one, is it possible?

I have four separate service desk project for each parties.

I want to do so, that in one project I can see also other project tickets, so I don`t need to switch to their projects. Is this possible?

Accepted answers

Olga Videc

Hello @janis staseluns

So basically you don't want to move the issue but to view them all one spot?

If that is the case I propose creating a board and applying a filter which matches these two service desks

Create a custom Dashboard like Activity stream and add a gadget Filter results which will display filter results in this case your service desks you can also view linked issues on this gadget and many more

All comments

Olga Videc

Hello @janis staseluns

So basically you don't want to move the issue but to view them all one spot?

If that is the case I propose creating a board and applying a filter which matches these two service desks

janis staseluns

Yes, setup is so, what each country has their own service desk project for internal ticket system use.

I want to see them in my service desk project queue section: https://www.screencast.com/t/g6j5SlNX1kRF

I want to setup principle what coutries are like clients, but my service desk project like server, there I can see and manage all tickets.

Olga Videc

Hello @janis staseluns

I understand what you need but I'm afraid queue is limited to one service desk, I know I use JQL but this queue is part of one service desk cant show multiple.

You should try this

https://marketplace.atlassian.com/apps/1216386/queues-for-jira-service-desk?hosting=cloud&tab=overview

janis staseluns

Hello,

Thanks for feedback. Will check this option.

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