How to resent customer satisfaction mail as a reminder to customers give feedback

Question

I want to resent satisfaction mail at end of week as a reminder

Joseph Huynh_hws0xg · Answer

Hi Pavan,

You might want to check out CSAT for JIRA & Service Desk.

There are two features that you might be interested in

1) Manually resending survey -

2) Email Batching - this batches existing tickets reminders to reporter to make sure all their tickets get a rating

Bests,

Joe

Bhushan Marathe · Answer

Hi Pavan,

There is currently no setting to resend the customer satisfaction mail except the default which is sent after request is resolved. There is already a ticket raised for this request in Atlassian support.  Ticket for your reference -> Resend customer satisfaction (CSAT) feedback for multiple times

Thankyou!

Bhushan