How can I configure the email content, sended to the customers?

Question

This question is in reference to Atlassian Documentation: Introduce customers to your service desk

Eduardo Nunes · Answer

Hi Silvana,

In order to change the content of email notification, you'd have to edit the velocity templates embedded in the Service Desk Code.

Currently, we have a few feature requests already created.

Check out https://jira.atlassian.com/browse/JSD-218

Cheers,
ENunes