Moving Jira to new installation

Question

Hello,

we have been using one JIRA installation with affiliate company. Now we grew big enough to need our own system. We have installed JIRA on a new database. Is it possible to seperate our users and projects from affiliate company in old JIRA system and import it to the new?

Renjith Pillai · Answer

https://jira.atlassian.com/browse/JRA-33557

mantas l · Answer

we have tried to split the Jira as recommended. And we got this error after loggink in to new Jira, with old accounts

Oops - an error has occurred

System Error

A system error has occurred.

If this problem persists, please contact your JIRA administrators.

Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem

cut & paste the error and system information found below

Cause

Referer URL: ****

java.lang.IllegalStateException: User '****' exists but has no unique key mapping.

Marcus Silveira · Answer

Hi,

Atlassian also have this documentation on splitting instances that may help you on this.

https://confluence.atlassian.com/display/JIRA/Splitting+a+JIRA+instance

Hope this helps,

Marcus