Wrong encoding since Update to JSD

Question

Hi, we have some problems here since the last Update to current Version. Unfortunately there are no "ä", "ö", "ü" an other special chars displayed in the Customer Portal (See Picture)

Thanks for your help!

-Chris

Kiryl Dovhal · Answer

We have the same case but this solution doesn't help us.

We have wrong encoding still

Alexis Robert · Answer

Hi @Christian Genette ,

I've actually had the exact same issue a few days ago, and this is what fixed it for me (Atlassian support actually provided this answer):

Let's first try starting JIRA with the correct encoding and verify if it helps.

Please start JIRA with the variables :

-Dfile.encoding=utf-8 -Dsun.jnu.encoding=UTF-8
following the steps from Setting properties and options on startup

Let me know if this helps,

--Alexis