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Jira Service Desk multilpe projects

Dan Wall

We have Jira Service desk tied to an Internal IT ticket.

We have the potential to onboard a new customer that will require a new project. We don't want to create users for them, using our Jira Software user licenses. Is it possible to have more than one project using Jira Service Desk? We would want a different catch email to create the cases in the project, and each of the individuals would be tied to a customer login instead of a internal Jira Software licensed user.

Accepted answers

Alexey Matveev

Hello,

You can create as many Service Desk projects as you need.

Susan Hauth _Jira Queen_

Hello Dan,

Yes you can have as many Jira Service Desks as you like and customers that only use the portal (Service Desk) do not consume a license. Each Service desk supports it's own unique email address.

Let me know if you have any further questions.

Susan

All comments

Alexey Matveev

Hello,

You can create as many Service Desk projects as you need.

Susan Hauth _Jira Queen_

Hello Dan,

Yes you can have as many Jira Service Desks as you like and customers that only use the portal (Service Desk) do not consume a license. Each Service desk supports it's own unique email address.

Let me know if you have any further questions.

Susan

Dan Wall

Thank you.

It was my understanding that you could only have 1:1 Jira Service Desk projects.

I did try to create a JSD Project called BOB and it was successful.

Dan Wall

Thank you. I was under the understanding that you could only have one, and the searching was blowing my mind that I couldn't find the exact answer that I was seeking.

Jack Brickey

You only get one “help center” portal but what your customers see when they go to that portal depends on what you allow them to see, i.e. each project has its own permission scheme.

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