Chrome won't place .mp4 files in Confluence

Question

Hi there,

It seems like Google Chrome does not play .mp4 files on Confluence. I have tried every possible video format (.mp4, .ogg, .avi, .wmv, .ogv, .webm) and with the appropriate codecs however, none of them work.

These videos are large (over 10MB in total) and stored in Nexus Repository Manager 3.0. When we asked Nexus to see if there's an issue from their end and they said it has to be with Confluence (no help). I can view Vimeo/Youtube videos and both {HTML tag amd multimedia tags can be used for them, however, nothing seems to work when it comes to .mp4 videos on Chrome! I checked many forums on this topic on Atlassian and the web, but could not find a solution that works :(

Current Confluence Version: 6.7.2

Current Google Chrome Version: 71.0

Notes/Summary:

1. Due to security reasons, we cannot use any public platforms including Vimeo/YouTube and can only use Nexus for hosting.

2. We can only use Chrome to view the videos.

3. Larger files so attaching to Confluence site is not an option (increasing Confluence space size is not an option either) .

4. Can use Nexus only as a hosting platform.

Please help!

Thanks in advance!

Abi Kanagasabai · Answer

There were no issues with login/authentication when we attempted to embed a JPG image to Confluence. It uploaded without any issues and can be viewed.

Also, there were no issues embedding a .mp4 video to a wix website either (can't try Wordpress as we cannot download due to local admin restrictions).

Jared Brenner · Answer

Is that linked file also locked behind a layer of authentication, or can it be accessed without logging in?

It may be worth trying to embed an .mp4 file outside of Confluence (even on a Wordpress page) just to see if it works.

Abi Kanagasabai · Answer

Interestingly enough, I am able to use the HTML tags to embed a JPG image to the Confluence space (filesize: 1mb) and there were no issues with that:

HTML Image