Question related with Field

Giedrius Zaronskis

Hello,

i searched Jira community but did not find correct answer.

Today we want to run Jira Service desk worldwide and we have quite small problem.

When client registers IT request, members of Request participants should get email about it.

Unfortunately, under IT request Add Field button we cannot see Request participants field:

 

 

How to deal with that or maybe another approach should be used

Olga Videc

Hello @Giedrius Zaronskis 

I'm afraid it's not possible, for now

https://jira.atlassian.com/browse/JSDSERVER-1511

https://jira.atlassian.com/browse/JSDSERVER-1511

Maybe this helps

https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html

The part about "When a client registers IT request, members of Request participants should get an email about it."

I would solve using automation 

WHEN issue created 

IF issue matches -> advanced -> issuetype = "IT Help" 

THEN Send email -> To -> Customers involved