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Can't fix receiving requests by email

Alexander Goldberg

Hello!

Please, help us for the following problem.

We want to receive customer requests by email to Jira Service Desk for one of the projects. We add the e-mail by Project settings > Email requests, Add an email address.

Test was OK, test mail went from Jira to this email for request and go back as an issue to our project. We add a few customers to our project.

But still we don't have any new issues by their mails. Their mails are in the box without any result to JIRA project.

Hope for help! Kind regards, Alexander

Accepted answers

Maksim Smetannikov

Hi Alexander,

In "Project Settings" -> "Customer permissions" -> "Who can raise requests?" you need to install: "Anyone can email the service desk or raise a request in the portal"

All comments

Maksim Smetannikov

Hi Alexander,

In "Project Settings" -> "Customer permissions" -> "Who can raise requests?" you need to install: "Anyone can email the service desk or raise a request in the portal"

Alexander Goldberg

Hi! Thanx for the answer. There is no result unfortunatelly. I read that it's possible to add customers without account: "Customers who do not have Jira accounts are added to the Customers project role" but I can't find how to do it?

Kind regards, Alexander

Maksim Smetannikov

Сan you check this value?
"Who can customers share requests with?"

It should be like this: Any customer, by typing an email address

Alexander Goldberg

Thanks!

It starts to treat and add to JIRA any emails...

Really we wanted to have requests by email only for the customes which added to the project (even they don't have JIRA account but add as customer)

Is it possible?

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