Is it possible to open email client instead of browser window on Approve click of Approval Email?

Hemant Sonawane

We have configured Email Approvals in Jira Service Desk for Purchase requests. So whenevr a Purchase request raised, an email is sent to approvers. Currently what is happening, whenever approver is clicking on Approve/Reject button in email, browser window is opening where user is asked to login to Jira Service Desk. Now approvers are expecting that on click of Approve/Reject Button an email window should be opened with default email client o their device & they will just click on Send (We have a system where this functionality is available & for them it is convenient).

Can someone help me here achieve this?

Jack Brickey

Have you considered using the “approve button” directly from within the email? Here is another thread on this - Approve-button-in-email. Note this isn’t available for Cloud but I see you are on server. Maybe you are already doing this?