Sending an email from the service desk

Patrick Aupin

Hi,

we have a service desk set-up to receive issues either from emails or from the service desk portal (cloud).

I would like to open a ticket in my system and email that ticket to an outside provider using our service desk email. But I don't know how I can email somebody with our service desk's email as sender. The purpose is to track the exchanges with the outside provider in our service desk.

We are using the cloud email address and cannot configure one from our server.

Do I have to use an add on to send the email from the ticket?

Is there a place where I can send an email from the cloud email address?

 

Thank you

 

Bronagh Quinn

Hi Patrick, you can set this email address in the notification scheme for your project.

Go to the project settings, select summary, to the right you will see notifications, select the notification scheme and then edit the email addressHope this helps

Bronagh