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automatically add watchers when specific people (group) puts in incidents

Jason Ferris

Hello,

We currently have a need to automate when a group of specific people put in an incident to also automatically add 2 people as watchers to any tickets they open.

Example: Development group consists of

Joe

jason

John

Mary

Mary puts an incident into Jira. Matt and Kurt want to be added as watchers any time Mary, John, Joe or Jason puts in an incident into Jira so they can watch what is going on.

With current automation rules I am not able to get something like this working. The values are way to basic. Creating a custom rule that says when an issue is created and they are "not a customer" I can't really continue from there. No option to say if user type is not a cutsomer and is Mary, or John, or Joe etc. then add Kurt and Matt as watchers.

Seems fairly simple but unless there is some specific thing to do to get this working, I am not sure how this can be done.

Accepted answers

Marty_yvf6sb

Hi Jason,

you could look at a third-party add-on called ScriptRunner https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira

All comments

Victor Mutambuki

Jason,

Editing your notification scheme to alert users when for example, issue is updated.

https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

Adding users as watchers would require a plug in. Way too complicated.

Victor

Marty_yvf6sb

Hi Jason,

you could look at a third-party add-on called ScriptRunner https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira

Jason Ferris

This is a paid tool however by the looks of it? Not sure we are willing to go that far for the functionality. I appreciate the suggestion.

Jason Ferris

Thank you Victor. I'm afraid this will only cover a small piece so not sure this is something I'll go forward with. I appreciate the response.

Bronagh Quinn

Hi Jason,

If you don't think you want to go with a plugin. You could set up a custom rule which mentions the user, and if they wish they can then watch the ticket. custom rule.png

If you do decide to go with a plugin "Automation for JIRA" can easily do this:

automation for JIRA.png

Hope this helps

Bronagh

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