Finding closed tickets with updates greater than a certain time

Rodney Culver

I am trying to find if we met SLAs on closed tickets. One SLA that I'm trying to verify in our closed tickets is that a ticket will not go more than two weeks without an update. 

Is there a way to find closed tickets that had more than two weeks between updates?

Thanks in advance!

Tuncay Senturk _Snapbytes_

Hello Rodney,

What exactly do you mean by updates? For Jira, any action that changes issue's fields means an update. So, if you want to know whether closed tickets have more than two weeks time with no action taken, you can not achieve that with any Jql. You have to implement your own app and traverse between issue histories.

If those updates are the status changes via workflow you can achieve that by some apps in Atlassian Marketplace such as Time to SLA.

Sorry if I could not give a clue, but the more details you give, the more we can help

Tuncay