Permssion to rank tickets in JIRA Service Desk

Question

Which permissions must be given to users so that they are able to rank tickets in a Kanban board? Edit and schedule Issues don't work.

Best, Joachim

Jack Brickey · Answer

Ah, sorry I missed that this was Service Desk as I generally associate ranking with JSW not JSD. That aside, for JSD projects indeed only Agentsnwould be allowed to do this as only agents can’t “work”on issues. It is an interesting use case to rank JSD issues. You may wish to open a suggestion at jira.atlassian.com. There may already be one.

Joachim Geißler_hq6gvx · Answer

It's a board containing tickets from one JIRA project and from one JIRA Sevrice desk project. All users with "Edit issue" permission can reorder tickets from the JIRA project in the backlog but only those who are Service Desk agents can reorder tickets from the JIRA Service desk project. Error message says they need "Schedule issue" permission but they have it. And we don't want to make all users to service desk agents. So I'm asking if there is a way just to give them permission to rank.

Joachim

Jack Brickey · Answer

so are you saying that some folks can rank and some cannot? How are you determining that they cannot rank? can they not reorder tasks in the backlog? Do you have ranking enabled? You can verify this by going to your board settings and see if "order by rank asc" is appended to the filter.

here is more info on Ranking...

https://confluence.atlassian.com/jirasoftwarecloud/ranking-an-issue-777002780.html