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Unable to access JIRA after upgrade from JIRA 4.4 to latest released version 5.2.4.1

Janaki Kora

Upgraded JIRA installation from 4.4 to 5.2.4.1 using atlassian-jira-5.2.4.1-x64.exe.

The installer did not show any errors.

At the end of the installation, checked launch JIRA and click finish.

IE9 opens with URL http://localhost:8080/, but the site doesn't open.

Internet Explorer cannot display the webpage.

Accepted answers

Janaki Kora

Deleting JAVA_HOME parameter from System Environment Variables in Windows, and re-running the installer, fixed the Issue.

With the JAVA_HOME parameter in the System Env. variables, the 5.2.4 installer was unable to create JIRA service.

All comments

Timothy

Can you confirm that the application is started? What doe the log say?

Vishnukumar Vasudevan

Can you check whether the JIRA/Java process is running in the server ? also port 8080 should be listening, you may check this using telnet command. Could you check atlassian-jira.log for more info ?

Rahul Aich [Nagra]

Did you configure you 5.2 version to listen to a different port other than 8080? If yes, then the change need to applied on dbconfig.xml...

Rahul

Janaki Kora

The upgrade never created JIRA Service. Deleting JAVA_HOME system variable and running the upgrade fixed the issue...

Janaki Kora

Deleting JAVA_HOME parameter from System Environment Variables in Windows, and re-running the installer, fixed the Issue.

With the JAVA_HOME parameter in the System Env. variables, the 5.2.4 installer was unable to create JIRA service.

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